PRIVACY POLICY

Last Updated: May 2026

Prestige Vacays, LLC ("Prestige Vacays," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information obtained through our website, booking platform, reservation process, and guest communications.

By using our website, submitting an inquiry, making a reservation, or otherwise interacting with Prestige Vacays, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information you voluntarily provide, including:

* Name

* Email address

* Phone number

* Mailing address

* Reservation details

* Payment information

* Government-issued identification when required for verification

* Guest screening and identity verification information

* Communications submitted through contact forms, email, text messages, or reservation platforms

We may also automatically collect certain technical information, including:

* IP address

* Browser type

* Device information

* Website usage information

* Referral sources

* Cookie and analytics data

2. HOW WE USE YOUR INFORMATION

We use information collected to:

* Process reservation inquiries and bookings

* Verify identity and prevent fraud

* Facilitate guest screening where applicable

* Communicate regarding reservations and guest services

* Process payments and refunds

* Provide customer support

* Improve our website and guest experience

* Comply with legal, regulatory, insurance, and safety obligations

* Protect our properties, guests, property owners, and business operations

* Send reservation-related communications and operational updates

3. PAYMENT PROCESSING

Prestige Vacays does not store full credit card information on its servers. Payments for direct reservations are processed through third-party payment providers, including Stripe and other secure payment processors. Payment information is subject to the privacy and security policies of those providers. Reservations made through Airbnb, VRBO, or other third-party booking platforms are governed by the privacy practices of those respective platforms.

4. GUEST SCREENING & IDENTITY VERIFICATION

To protect our homes, property owners, neighboring communities, and guests, certain reservations may require identity verification, fraud prevention review, or guest screening through third-party providers such as Safely. Information submitted for screening purposes is governed by the policies of those providers and may include identity verification, risk assessment, or criminal conviction database reviews where permitted by law. For more information visit Safely.com/terms-of-service

5. COOKIES & ANALYTICS

Our website may use cookies, web beacons, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our website. Cookies may be used to:

* Remember preferences

* Improve website performance

* Analyze website traffic

* Enhance user experience

Most browsers allow users to manage or disable cookies through browser settings.

6. COMMUNICATIONS

By submitting an inquiry, reservation request, or booking, you consent to receive communications related to your reservation by email, telephone, and text message. These communications may include:

* Reservation confirmations

* Payment reminders

* Check-in instructions

* Property information

* Guest support communications

* Safety notices

* Operational updates related to your stay

You may opt out of promotional communications at any time.

7. SMS & TEXT MESSAGING COMMUNICATIONS

By submitting an inquiry, creating a reservation, providing a telephone number, or otherwise communicating with Prestige Vacays, LLC, you expressly consent to receive calls and text messages related to your reservation, guest services, property access, payment reminders, maintenance notifications, safety information, and other operational communications regarding your stay. Message frequency may vary depending on the status of your reservation and the services requested. Standard message and data rates may apply based on your wireless carrier plan. Prestige Vacays, LLC is not responsible for any charges imposed by your carrier. Consent to receive text messages is not a condition of purchase. Guests may opt out of non-essential text communications at any time by replying STOP or by contacting Prestige Vacays directly. Opting out of text communications may limit our ability to provide timely reservation updates, check-in instructions, emergency notifications, or guest support. Prestige Vacays, LLC does not share mobile telephone numbers with third parties for their independent marketing purposes.

8. SECURITY CAMERAS & PROPERTY MONITORING

Certain properties may utilize exterior security cameras, video doorbells, driveway cameras, parking area cameras, wildlife monitoring cameras, or similar devices for security, safety, compliance, and property protection purposes. No interior cameras are installed within guest living areas, bedrooms, bathrooms, or other private interior spaces. Any monitoring devices are disclosed in accordance with applicable platform requirements and property-specific information.

9. INFORMATION SHARING

We do not sell personal information. We may share information with trusted third parties when necessary to provide services or fulfill legal obligations, including:

* Payment processors

* Guest screening providers

* Property owners

* Technology providers

* Insurance providers

* Government agencies or law enforcement when required by law

* Professional advisors including attorneys, accountants, and compliance professionals

Information is shared only as reasonably necessary to provide services, protect legitimate business interests, comply with legal requirements, or enforce our agreements.

10. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure. Users provide information at their own risk.

11. DATA RETENTION

We retain information for as long as reasonably necessary to:

* Provide services

* Maintain business records

* Resolve disputes

* Enforce agreements

* Comply with legal, accounting, tax, insurance, licensing, and regulatory obligations

12. CHILDREN'S PRIVACY

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental involvement.

13. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable privacy laws, including the right to request information regarding personal data collected, request correction of certain information, request deletion of certain information, and obtain information regarding categories of information collected. Prestige Vacays does not sell personal information.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including booking platforms, tourism resources, social media platforms, payment providers, and partner websites. We are not responsible for the privacy practices, content, or security of third-party websites.

15. CHANGES TO THIS POLICY

Prestige Vacays reserves the right to modify this Privacy Policy at any time. Updates become effective upon posting to the website. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

16. CONTACT US

Prestige Vacays, LLC

www.prestigevacaysnm.com

Email: reservations@prestigevacaysnm.com

Phone: 575-686-9894

Phone: 575-686-0086

If you have questions regarding this Privacy Policy or wish to make a privacy-related request, please contact us.

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